The iPhone is a very personable tool that I use to live. Now that it has been shattered I can’t help but feel the same way.
This was a result of my first time ever dropping the phone.
I have had the iPhone 3G for less than a month. It was a two foot fall (slipped out of my hand) directly on it’s screen on cement.
I went to the Apple store in Whitehall, PA and they denied my request for a replacement, saying that a 2 foot drop is my fault and they apply the same rules to handhelds as they do computers.
My options: consist of $500 to get a new one or the $300 to refurbish. There is also the factory warranty voiding perfoming (not worth anything anyways) $5 plastic replacement.
I have heard stories of different Apple stores having different policies on replacing these. And the good thing is that I travel alot for Viddler. Over the next few weeks I am going to be in NYC, Las Vegas, Philadelphia, and I am going to try to find the cool Apple Genius that will replace this free of charge. I feel this is my only other option, asside from just dealing with it and joining a class action lawsuit.
If you can help out, and know a cool Apple Store Genius/employee, please email me: firstname.lastname@example.org